Will Lifeline help the disabled?

We do have a variety of types of equipment to adapt the Lifeline units. These additions allow the physically challenged to use Lifeline and get a response in the same way as with the regular type of equipment. The equipment is specialized, and not all items are in inventory. The required type of equipment can be ordered, and available within a few days.

Can I use Lifeline if I have a high speed internet dialing service in my home (ex. ADSL)?

Yes you can use Lifeline with a high speed internet dialing, we advise the use of an 8 pin jack be installed. Cable internet connections will not interfere as it does not use the telephone connection.

Is any special equipment needed before Lifeline can be installed?

The same 8 pin jack mentioned above, serves as a protection when you have more than one telephone in the home. If at any time the other phone is in use or has been left off the hook and the PHB is pushed to call the monitoring center, the 8 pin jack gives preference over all other telephones in use in the home and sends the call through to the monitoring center for help.

This 8 pin jack is not needed in all cases, however if it identified as required, and is declined by the subscriber, we do require a waiver be signed, indicating the reason for its use was explained.

How long does it take to have Lifeline installed?

We are a non-profit organizations with two paid office staff. All other activity is performed by volunteers. Each works within their own specialty. When we receive a request for an installation we strive to complete the install within three business days of the request, unless the subscriber requests a later install. Often the install is completed within two days, and of course in an urgent situation we can install as quickly as possible, and do so.

How does Lifeline work if more than one of us needs it, in one household?

We do have requests for Lifeline where both residents in the home require Lifeline service. We install the unit and each person has their individually assigned Personal Help Button. Each personal record is input to the computer at the monitoring center, the staff deals with the appropriate person's "HELP" call. We do not charge any extra for the additional Personal Help Button.