How do I get Lifeline?

Listed in telephone directory of all areas we serve, both white and yellow pages. Listed as Lifeline (location) and (location) Lifeline. Our toll free number for BC and Alberta is also listed. Anyone should call the appropriate number for information.

What happens once I am enrolled?

The office, or your local coordinator arranges for the install date and time with a volunteer installer, and the new subscriber. We strive to make it convenient for both.

Who installs Lifeline?

We have a team of volunteer installers and a volunteer coordinator in each of our locations.

How much does the service cost?

Comox Valley Lifeline Society charges $30.00 per month ($1.00 per day). The equipment is supplied free of charge, and there are no charges for service calls, etc. The only additional charge is if there is a need for an 8 pin telephone jack, since these are installed by a private contractor.

Who is a Lifeline subscriber?

Subscribers come to us for various reasons and backgrounds, for example; medically in need, physically challenged, elderly living alone, anyone recovering from surgery, or on a rehabilitation program etc.

What happens if I push the Personal Help Button (PHB), but can't get to the phone.

One of the main features of Lifeline is there is not the need to get to a telephone for help. The subscriber just pushes the Personal Help Button they wear. The signal goes via the phone line direct to our monitoring center at St. Joseph's Hospital. The Monitoring staff immediately has all the subscribers personal information appear on the computer. They can talk to the subscriber via the speaker inside the Lifeline unit, installed and sitting in the home. The volume is amplified, therefore can usually be heard by both the staff that is monitoring and the subscriber, quite well. The staff are all professional hospital employees, well trained in responding to Lifeline calls. Many of them have been answering these calls for many years.